Cancellation and refunds: Service terms
This paragraph is not contractually part of this agreement. These are statement of your rights as a consumer as defined under the Electronic Communications and Transactions Act 2002 (“the Act”) and of the procedures with which all our Providers have been asked to comply. We have no responsibility if they fail to do so. We are not party to your contract with the Provider. Please refer any question about a Service to the Provider.
1.1 As required by the law, each Provider will give information about his Service on the Site in their profile. This includes their particular field of practice as a healthcare provider.
1.2 You may cancel your consultation and request a refund for any booking made, provided that the cancellation is made at least 24 hours before the scheduled appointment. Unfortunately, we cannot issue refunds for any cancellations made within 24 hours of the consultation. To cancel your consultation, please email admin@E-Care.co.za or click on the "Cancel and Request a Refund" button located next to your appointment in the app.
1.3 Free Services (if any) are not covered by the Act.
1.4 The Act does not remove other statutory rights you may have.
